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Velvetel Pulse

The Heartbeat of your
Contact Center

Velvetel Pulse is a cloud contact center solution that drives omnichannel
customer experience for call centers across various service
providers and industries.

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Seamlessly integrated with industry leaders

  • microsoft
  • creatio
  • hubspot
  • zoho
  • sugar_crm
  • ring_central
  • salesforce
  • twilio
  • amazon
  • kazoo
  • talkdesk
  • 2600hz

Core Driving Forces
of Velvetel Pulse Solutions

    velvetelphone

    As the backbone of Velvetel Pulse, we offer IP cloud telephony services with a robust and scalable communication infrastructure. It ensures minimal downtime, easy scalability, and flexibility to manage communications from anywhere.

    AI-Based Analytics
    & Advanced Dashboards

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    Leverage the power of AI to analyze call data, customer sentiments, and agent performance. Advanced dashboards provide a comprehensive view of these analytics and help gain deep insights into communication patterns with customers.

    Dynamic
    Call Scripts

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    Adaptive and context-sensitive scripts evolve in real time based on the conversation flow and customer data. This feature helps reduce call handling time, increase first-call resolution rates, and improve customer satisfaction.

    Smart Call
    Management

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    Velvetel contact center software includes solutions for intelligent routing, automated call distribution, monitoring queues, and managing peak call volumes. All to ensure calls are directed to the right agents at the right time.

What Makes Velvetel Pulse a Perfect Virtual
Contact Center Solution?

AI-Analytics

  • Voice-to-Text Transcripts99% Accuracy in Transcription
  • Agent ScorecardsOver 90% Script Adherence on Average
  • Customizable AI-Statistics100+ Customizable Metrics and Reports

Comprehensive Agent Performance Overview

50+ KPIsTrack for Real-Time
Insights
50 plus

Integration with Microsoft Teams

Make Calls Directly
from Teams Interface

Soft- and Desktop Phone Support

Multidevice Mobile and Desktop support

Call Recording

  • Downloadable and Shareable Call RecordsSecure Downloads
  • Playback UI with TimestampsTime-Stamped Playback for Quick Navigation

Dynamic Call Scripts

Adapt to Conversations in Real-Time
velvetel
  • Nationwide CallsReach 330 Million Customers Across the US & Canada
  • Local PresenceBoost Answer Rates by 40% with Local Numbers

SMS Integration

10,000+SMS Sent Daily
book

Knowledge Base

Access Up-to-Date Articles and FAQs

Autodialer

Increase Outbound Efficiency by300%

Easy Way to Get Started with Pulse

Choose
your plan

and fill out the form to receive setup instructions

Follow
the steps

described in the email and get our team’s help if needed

Enjoy the new
capabilities

of your contact center for better efficiency

Switch to
a full-featured option

and get your entire team on board

Important Notice

All packages operate within the Creatio CRM Platform interface. Please ensure you have an active Creatio subscription to utilize these packages.

Flexible Pricing Options
for Your Pulse Subscription

Pro

$ 349.99 per user/year
(incl $179.88 dialing plan subscription)
  • US and CA nationwide dialing plan subscription
  • Call and Messaging Management
  • Basic call analytics
  • Knowledgebase
  • 1 GB Storage*
  • 250 user/month SMS Quantity**
  • Microsoft Teams integration
  • Enhanced Caller Identification and Automation
  • Dynamic call scripts
  • Possibility to assign a personal manager
  • Ultimate Al auto-scoring and call quality evaluation
  • Ultimate AI call analytics and dashboards
Try Now
SAVE $60

Ultimate Ai

$ 649.99 per user/year
(incl $179.88 dialing plan subscription)
  • US and CA nationwide dialing plan subscription
  • Call and Messaging Management
  • Basic call analytics
  • Knowledgebase
  • 3 GB Storage*
  • 500 user/month SMS Quantity**
  • Enhanced Caller Identification and Automation
  • Dynamic call scripts
  • Possibility to assign a personal manager
  • Ultimate Al auto-scoring and call quality evaluation***
  • Ultimate AI call analytics and dashboards***
  • Microsoft Teams integration
Try Now

Advanced

$ 399.99 per user/year
(incl $179.88 dialing plan subscription)
  • US and CA nationwide dialing plan subscription
  • Call and Messaging Management
  • Basic call analytics
  • Knowledgebase
  • 2 GB Storage*
  • 350 user/month SMS Quantity**
  • Enhanced Caller Identification and Automation
  • Dynamic call scripts
  • Possibility to assign a personal manager
  • Microsoft Teams integration
  • Ultimate Al auto-scoring and call quality evaluation
  • Ultimate AI call analytics and dashboards
Try Now

Custom

Please feel free to contact our sales team
to tailor our solution for your needs
Contact Our Sales
velvetel
from $179.88
US and CA nationwide dialing
plan subscription
Contact Our Sales
Important Notice

All packages operate within the Creatio CRM Platform interface. Please ensure you have an active Creatio subscription to utilize these packages.

* Price for 1 GB over the limit - $20/year
** Price for 1 SMS over the limit - $0.0085
*** Speech-to-text transcription starts from $0.40/hour, in addition to the package price (pay-per-use)

Success Stories
That Prove Our Clients Are Happy

insureon

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By implementing our contact center software solution, we helped Insureon decrease average call handling time by 45% and boost customer conversion rates by 52%. This was achieved by integrating call analytics and speech-to-text transcription, maximizing the effectiveness of the companys salesforce.

Insureon

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We had an idea to build a machine-learning system that would help our sales agents — in real-time, while they were on sales calls — leverage all of our company’s collective knowledge in a given selling situation. Since we deployed this solution, we’ve seen average call-handle times for our agents drop by as much as 45% and experienced a 52% lift in customer conversion rates.

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Twinfold Capital

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We found that our previous business requirement for scripts and dialer queues was no longer needed. All thanks to the features of the Velvetech calling structure integrated into Creatio. The process of working with Velvetech can be trusted, as can the product. The collaborative culture of the team has been an important factor in our success.

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DataGuard USA

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I would recommend Velvetech services because through the entire process of our project we felt well informed, listened to, and had full confidence in the technical ability of the team. Additionally, we appreciate the responsiveness and value.

Harbour Capital

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Finding a development partner that we could trust to do things on time and properly was a major key for us. Velvetech grasped our needs almost immediately and was willing to work on other projects for us as well to make sure our integration was as seamless as possible. The enhanced tracking we can now do with call analytics, call recordings, and the new SMS tracking feature — allows us to have much more visibility into the success of our employees and helps us quantify campaigns better, which is very helpful.

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Discover More About Velvetel Pulse

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Have more questions?

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