Seamlessly integrated with industry leaders
Core Driving Forces
of Velvetel Pulse Solutions
As the backbone of Velvetel Pulse, we offer IP cloud telephony services with a robust and scalable communication infrastructure. It ensures minimal downtime, easy scalability, and flexibility to manage communications from anywhere.
AI-Based Analytics
& Advanced Dashboards
Leverage the power of AI to analyze call data, customer sentiments, and agent performance. Advanced dashboards provide a comprehensive view of these analytics and help gain deep insights into communication patterns with customers.
Dynamic
Call Scripts
Adaptive and context-sensitive scripts evolve in real time based on the conversation flow and customer data. This feature helps reduce call handling time, increase first-call resolution rates, and improve customer satisfaction.
Smart Call
Management
Velvetel contact center software includes solutions for intelligent routing, automated call distribution, monitoring queues, and managing peak call volumes. All to ensure calls are directed to the right agents at the right time.
What Makes Velvetel Pulse a Perfect Virtual
Contact Center Solution?
AI-Analytics
- Voice-to-Text Transcripts99% Accuracy in Transcription
- Agent ScorecardsOver 90% Script Adherence on Average
- Customizable AI-Statistics100+ Customizable Metrics and Reports
Comprehensive Agent Performance Overview
Insights
Integration with Microsoft Teams
Make Calls Directlyfrom Teams Interface
Soft- and Desktop Phone Support
Multidevice Mobile and Desktop supportCall Recording
- Downloadable and Shareable Call RecordsSecure Downloads
- Playback UI with TimestampsTime-Stamped Playback for Quick Navigation
Dynamic Call Scripts
Adapt to Conversations in Real-Time- Nationwide CallsReach 330 Million Customers Across the US & Canada
- Local PresenceBoost Answer Rates by 40% with Local Numbers
SMS Integration
Knowledge Base
Access Up-to-Date Articles and FAQsAutodialer
Easy Way to Get Started with Pulse
Choose
your plan
and fill out the form to receive setup instructions
Follow
the steps
described in the email and get our team’s help if needed
Enjoy the new
capabilities
of your contact center for better efficiency
Switch to
a full-featured option
and get your entire team on board
All packages operate within the Creatio CRM Platform interface. Please ensure you have an active Creatio subscription to utilize these packages.
Flexible Pricing Options
for Your Pulse Subscription
Pro
- US and CA nationwide dialing plan subscription
- Call and Messaging Management
- Basic call analytics
- Knowledgebase
- 1 GB Storage*
- 250 user/month SMS Quantity**
- Microsoft Teams integration
- Enhanced Caller Identification and Automation
- Dynamic call scripts
- Possibility to assign a personal manager
- Ultimate Al auto-scoring and call quality evaluation
- Ultimate AI call analytics and dashboards
Ultimate Ai
- US and CA nationwide dialing plan subscription
- Call and Messaging Management
- Basic call analytics
- Knowledgebase
- 3 GB Storage*
- 500 user/month SMS Quantity**
- Enhanced Caller Identification and Automation
- Dynamic call scripts
- Possibility to assign a personal manager
- Ultimate Al auto-scoring and call quality evaluation
- Ultimate AI call analytics and dashboards
- Microsoft Teams integration
Advanced
- US and CA nationwide dialing plan subscription
- Call and Messaging Management
- Basic call analytics
- Knowledgebase
- 2 GB Storage*
- 350 user/month SMS Quantity**
- Enhanced Caller Identification and Automation
- Dynamic call scripts
- Possibility to assign a personal manager
- Microsoft Teams integration
- Ultimate Al auto-scoring and call quality evaluation
- Ultimate AI call analytics and dashboards
Custom
to tailor our solution for your needs
All packages operate within the Creatio CRM Platform interface. Please ensure you have an active Creatio subscription to utilize these packages.
* Price for 1 GB over the limit - $20/year
** Price for 1 SMS over the limit - $0.0085
Success Stories
That Prove Our Clients Are Happy
By implementing our contact center software solution, we helped Insureon decrease average call handling time by 45% and boost customer conversion rates by 52%. This was achieved by integrating call analytics and speech-to-text transcription, maximizing the effectiveness of the companys salesforce.
Insureon
We had an idea to build a machine-learning system that would help our sales agents — in real-time, while they were on sales calls — leverage all of our company’s collective knowledge in a given selling situation. Since we deployed this solution, we’ve seen average call-handle times for our agents drop by as much as 45% and experienced a 52% lift in customer conversion rates.
Twinfold Capital
We found that our previous business requirement for scripts and dialer queues was no longer needed. All thanks to the features of the Velvetech calling structure integrated into Creatio. The process of working with Velvetech can be trusted, as can the product. The collaborative culture of the team has been an important factor in our success.
DataGuard USA
I would recommend Velvetech services because through the entire process of our project we felt well informed, listened to, and had full confidence in the technical ability of the team. Additionally, we appreciate the responsiveness and value.
Harbour Capital
Finding a development partner that we could trust to do things on time and properly was a major key for us. Velvetech grasped our needs almost immediately and was willing to work on other projects for us as well to make sure our integration was as seamless as possible. The enhanced tracking we can now do with call analytics, call recordings, and the new SMS tracking feature — allows us to have much more visibility into the success of our employees and helps us quantify campaigns better, which is very helpful.
Discover More About Velvetel Pulse
