Trusted by SMBs and Enterprises
Average call-handle times dropped by 45% and customer conversion rates increased by 52%.
Wrap-up time down 40%, notes finally consistent.
Call handling time cut by 35%. Agents finally focus on customers, not admin.
Supervisors coach from data, not gut. Onboarding -27%.
One workspace for calls, SMS, email: no more swivel-chair.
Real-time AI prompts mean fewer escalations. First-call resolution up 22%.
Our team hit service KPIs two months in a row for the first time.
Out-of-the-Box Power
Ready for Your Team
Omnichannel
Workspace
Voice, SMS, and email on one screen.
Built-In CRM
Preconfigured instance, ready for customer 360 and workflows.
Pulse AI
Call summaries, post-call chatbot, next best phrase, golden phrases.
Dynamic
Quality & Compliance
Metrics
Sentiment, talk-over, empathy, escalation.
No-Code
Workflows
Tailor thresholds and flows without custom code.
Cloud-Based
Telephony
Bring your phone system or use Velvetel Telephony; connectors included.
What Makes Velvetel a Perfect Virtual
Contact Center Solution?
Pulse AI
- AI Call SummariesStructured recap, action items, topics & chapters
- Post-Call AI ChatbotAsk “billing?”, “churn risk?”, “satisfaction?” and get answers with citations
- Next Best PhraseReal-time prompts that cut dead air and lift conversions
- Golden PhrasesFinds winning language patterns from thousands of calls
Dynamic Call Scripts
Adapt to Conversations in Real TimeComprehensive Agent Performance Overview
Integration with Microsoft Teams
Make Calls Directlyfrom Teams Interface
Agentic AI
- Making Automated Calls
- Confirming Data
- Generating Reports
- Updating CRM Records
- Notifying Customers
Intelligent Call Center
- Voice-to-Text Transcripts99% Accuracy in Transcription
- Agent ScorecardsOver 90% Script Adherence on Average
- Call and Messaging ManagementIVR menus, Call queues, Call routing
Feature-Rich CRM
- No-Code Workflows
- 360 Customer View
- Omnichannel Communication
- Flexible Customization
- Marketplace with Add-Ons
- Scalability for Your Growth
- Nationwide CallsReach 330 Million Customers Across the US & Canada
- Local PresenceBoost Answer Rates by 40% with Local Numbers
SMS Integration
Autodialer
Mobile App
- Anywhere Productivity
- Seamless Sync
- Instant Notifications
Core Driving Forces of Velvetel
Velvetel Pulse
The solution features the best AI analytics tools for real-time data, dynamic call scripts, and smart call management. Gain actionable insights from advanced dashboards, guide agents with context-aware scripts, and connect customers with the right agents quickly.
Velvetel Telephony
As one of the Velvetel’s essential components, we offer IP cloud telephony services with a robust and scalable communication infrastructure. It ensures minimal downtime, easy scalability, and flexibility to manage communications from anywhere.
Enterprise-Grade CRM
Built-in CRM with VoIP integration helps you streamline workflows and have a complete 360° view of every customer. From lead management to case resolution, it unifies data and processes, eliminates silos, and empowers teams to deliver personalized experiences.
Velvetel Connect
If you already use a phone system and are not ready to give it up, Velvetel Connect bridges it with our platform for a smooth, unified experience. Its SIP/PBX and messaging adapters eliminate the need for re-keying or switching between tabs.
Velvetel Agent as
Your Teammate
that Acts on Its Own
With the Agentic AI feature integrated into your virtual contact center, routine tasks like making calls, confirming data, and following scripts are handled automatically. Based on predefined scenarios, Velvetel agent autonomously executes actions when triggered.
Trigger
A prompt, instruction, or event.
Action
Calls, record updates, reminders, and more.
Outcome
Your team saves hours.
Just a Few Ways OUR Agentic
AI platform drives impact
Real Estate
Velvetel agent scans daily appointments and automatically calls to confirm showings, reschedules if needed, and updates the calendar.
Sales
Velvetel agent follows up on inbound leads, qualifies them via scripted questions, and updates CRM with outcomes.
Healthcare
Automated appointment reminders, follow-up calls, and prescription refill confirmations, all handled by Velvetel agent with zero manual effort.
Customer Care
Triggered outreach for billing reminders, service renewals, or proactive support calls, executed reliably by Agentic AI.
Your Industry
Whatever your sales, marketing, or service needs are, Velvetel platform features the best agentic AI tools for SMBs.
Measurable Outcomes
You Can Plan Around
From Launch to Impact
in Just Weeks
Simple, Fair, and
SMB-Friendly Pricing
$ 90 per user/month
(incl $14.99 dialing plan subscription)
- Customer Relationship Management (CRM)
- 600 marketing contacts
- 10 marketing emails per contact
- AI agents
- US and CA nationwide dialing plan subscription
- Call and Messaging Management
- Basic call analytics
- Knowledge base
- 1 GB Storage*
- 250 user/month SMS Quantity**
- Enhanced Caller Identification and Automation
- Dynamic call scripts
- Possibility to assign a personal manager
- Call transcriptions - up to 500 min/month***
- Pulse AI insights - up to 500 min/month analyzed***
$ 150 per user/month
(incl $14.99 dialing plan subscription)
- Customer Relationship Management (CRM)
- 600 marketing contacts
- 10 marketing emails per contact
- AI agents
- US and CA nationwide dialing plan subscription
- Call and Messaging Management
- Basic call analytics
- Knowledge base
- 3 GB Storage*
- 500 user/month SMS Quantity**
- Enhanced Caller Identification and Automation
- Dynamic call scripts
- Possibility to assign a personal manager
- Call transcriptions - up to 500 min/month***
- Pulse AI insights - up to 500 min/month analyzed***
$ 110 per user/month
(incl $14.99 dialing plan subscription)
- Customer Relationship Management (CRM)
- 600 marketing contacts
- 10 marketing emails per contact
- AI agents
- US and CA nationwide dialing plan subscription
- Call and Messaging Management
- Basic call analytics
- Knowledge base
- 2 GB Storage*
- 350 user/month SMS Quantity**
- Enhanced Caller Identification and Automation
- Dynamic call scripts
- Possibility to assign a personal manager
- Call transcriptions - up to 500 min/month***
- Pulse AI insights - up to 500 min/month analyzed***
Custom
Please feel free to contact our sales team
to tailor our solution for your needs
All packages operate within the Creatio CRM. The standard contract term is 3 years.
The minimum package includes 5 Sales users, complemented by 5 Growth, 1 Marketing, 1 Services, and 1 AI Agent.
* Price for 1 GB over the limit - $20/year
** Price for 1 SMS over the limit - $0.0085
*** Additional usage of AI features over the limit $1.85/hour of analysis (pay-per-use)
Success Stories
That Prove Our Clients Are Happy
By implementing our contact center software solution, we helped Insureon decrease average call handling time by 45% and boost customer conversion rates by 52%. This was achieved by integrating call analytics and speech-to-text transcription, maximizing the effectiveness of the company’s salesforce.
Insureon
We had an idea to build a machine-learning system that would help our sales agents — in real-time, while they were on sales calls — leverage all of our company’s collective knowledge in a given selling situation. Since we deployed this solution, we’ve seen average call-handle times for our agents drop by as much as 45% and experienced a 52% lift in customer conversion rates.
Twinfold Capital
We found that our previous business requirement for scripts and dialer queues was no longer needed. All thanks to the features of the Velvetech calling structure integrated into Creatio. The process of working with Velvetech can be trusted, as can the product. The collaborative culture of the team has been an important factor in our success.
DataGuard USA
I would recommend Velvetech services because through the entire process of our project we felt well informed, listened to, and had full confidence in the technical ability of the team. Additionally, we appreciate the responsiveness and value.
Harbour Capital
Finding a development partner that we could trust to do things on time and properly was a major key for us. Velvetech grasped our needs almost immediately and was willing to work on other projects for us as well to make sure our integration was as seamless as possible. The enhanced tracking we can now do with call analytics, call recordings, and the new SMS tracking feature — allows us to have much more visibility into the success of our employees and helps us quantify campaigns better, which is very helpful.
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